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「 FAQ 」

Frequently Asked Questions

Have any questions?
We’re Here To Assist You.

About FasTreat

Q1: What is FasTreat?
FasTreat is a comprehensive telehealth platform offering personalised face-to-face video sessions with our clinicians. These sessions focus on understanding your unique needs and explore various treatment options including lifestyle strategies, and prescriptions if applicable, to support overall well-being. Our team of mental-health professionals utilize proven evidence-based approaches tailored to individual goals to help improve quality of life.
Q2: How does FasTreat work?
FasTreat makes ADHD care simple, supportive, and affordable—no referrals, waitlists, or in-person visits required. Here’s how it works:
Step 1:
Assessment & Diagnosis - £199£499/ (one-time) Save 60%

Online medical history screening and smart assessments

45-min smart assessments (ADHD, anxiety, depression, etc.)

45-min video consultation

Full diagnostic evaluation

Free upgrade or second opinion for complex cases

Step 2:
Ongoing Treatment & Support - £99/month

If diagnosed and a treatment is recommended, you’ll be automatically enrolled in our monthly care plan:

Personalised treatment plan

24/7 unlimited messaging with clinician & support

Clinician-monitored progress tracking

Rx refills & adjustments

Member-exclusive follow-ups: £89/session

No long-term commitment—cancel anytime.

Q3: Where is FasTreat available?
FasTreat is available across UK and Canada.
Q4: I already have ADHD. Is FasTreat right for me?
If you're looking for additional care, we invite you to FasTreat. You'll meet with a clinician to discuss your past treatment and current symptoms.

To get started, please complete our free 1-minute self-assessment and create an account to determine if FasTreat is the right fit for you.

How It Works

Q1: How do I get started?
While not everyone is diagnosed, most patients complete their full assessment within 3 days of signing up. Here’s what the process looks like:
Step 1
1-Min Self-Assessment
1 minute
Quick Health Screening
Step 2
Book Appointment
Immediate
Same-day availability
Step 3
Smart Assessment
45 minute
Helps Your Clinician Understand You.
Step 4
Meet With Your Clinician
45 minute
Comprehensive Video Evaluation.
Step 5
Diagnosis & Treatment Plan *
Same day to 2 days
If Diagnosed, Receive Care Plan And Prescriptions As Needed.

*Each diagnosis is based on careful clinical evaluation. We never compromise on accuracy or quality.

Q2: What can I expect during my appointment, and how should I prepare?
Your FasTreat diagnostic appointment is a secure Zoom video consultation with a licensed clinician. Here’s what to expect and how to prepare:
How to prepare

  •  

Find a quiet, private, and safe space for your call

  •  

Ensure a stable internet connection

  •  

Do not drive during the session

  •  

If available, upload any relevant documents in advance, such as:

Completed assessments or school report cards

Previous diagnostic notes or referrals

Notes from therapists who suspect ADHD but cannot diagnose

What to expect

  •  

Appointments are typically 45 minutes long

  •  

For complex cases, it may be extended beyond 45 minutes at no extra cost

  •  

Your clinician will review your intake forms, medical and psychiatric history, daily functioning, and lifestyle patterns to ensure a complete and accurate evaluation

  •  

If additional information is needed, a brief follow-up may be arranged

Q3: What occurs if I'm diagnosed with ADHD?
Your clinician will work with you to create a tailored follow-up schedule based on your needs and concerns—with more frequent follow-ups at the start to support medication titration and help you reach the optimal dose. If you’d like a receipt, simply log in to your portal where you can easily download it.

Pricing And Costs

Q1: How much does FasTreat cost?
Your initial diagnostic assessment costs £199.
If you're diagnosed and treatment is recommended, you’ll need to opt in to our £99/month membership to access ongoing care and follow-up appointments.
Initial Assessment - £199£499/(one-time) Save 60%

Includes:

Online medical history screening and smart assessments

(ADHD, anxiety, depression)

45-minute video consultation with a licensed clinician

Comprehensive diagnostic evaluation

Free upgrade to 45 min or second opinion for complex cases

Ongoing Care Membership - £99/month

Required if you choose to begin treatment. Includes:

Personalised treatment and medication management

Unlimited messaging with your clinician & support team

Clinician-monitored symptom tracking

Member-exclusive follow-ups: £89/session

Q2: Can I use insurance for FasTreat services?
FasTreat provides receipts for our clients; however, clients need to consult their insurance companies for specific reimbursement policies.
Q3: Will these services be covered by NHS or any other public health plan?
These services are not covered by NHS or any public health insurance plan. You are fully responsible for the cost, and you will not be reimbursed by any provincial program.You are voluntarily choosing private care. You have not been pressured or misled into using this service.The clinician will not bill any public health plan on your behalf.
Q4: What is the cancellation fee for missed appointments?
When you schedule a session through our platform, you accept responsibility for any fees related to missed appointments. You can reschedule or cancel anytime directly through our platform.

Cancellations

  •  

Cancellations made more than 48 hours prior to your appointment will be eligible for full refund received within 3 business days.

  •  

Cancellations made within 48 hours or less prior to your appointment will only be eligible for a £100 voucher towards future services as per our non-refundable policy.


Appointment Satisfaction

  •  

If you are satisfied with your appointment, please leave a positive review after your session so they know they are providing excellent care.

  •  

If you are dissatisfied with your appointment, please let us know within 15 days of service received so we may address your concerns individually.

Q5: What medical documents can I request from FasTreat, and what are the associated costs and processing times?

At FasTreat, we're committed to facilitating timely access to the medical documents patients need. Please note that all requests are subject to clinician approval following a clinical evaluation, and approval is not guaranteed.
Below is a summary of pricing and estimated processing times for commonly requested documents


Document TypePricingProcessing Time
Diagnostic Letter£50Within 7 business days
Work Accommodation Letter *£50Within 7 business days
University Accommodation Letter *£20 per pageWithin 7 business days (if suitable)
Disability Form *£20 per pageWithin 7 business days (if approved)
Release of Records
Standard : Free
Expedited: £99
Standard: 14 business days
Expedited: 7 business days

* Accommodation Letter: Requirements vary by organization. Please check with your school or employer for any specific instructions and share them with us to ensure accuracy.


How to Apply: Please email your request to support@fastreat.co.uk, including any relevant details or special requirements.


Eligibility Notice: Fees and timelines apply to active FasTreat members only. If you are not currently enrolled or unsure of your status, please contact us for assistance.

Do you have more questions?

Can’t find any answer you’re looking for? Please chat to our friendly teams.

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